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Zombie loyalists : using great service to create rabid fans / Peter Shankman.

By: Shankman, Peter.
Material type: materialTypeLabelBookPublisher: New York : Palgrave Macmillan, [2015]Description: 248 pages : illustrations ; 25 cm.ISBN: 9781137279668 (alk. paper).Subject(s): Customer services | Customer relations | Customer loyalty
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Item type Current location Call number Status Date due
Books Books MTDC Library
Open Collection 		HF5415.5 S51943 Z2015 (Browse shelf) Available
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HF5415.5.B527 L2014 Legendary service : HF5415.5 M17 Q1993 Quality customer service / HF5415.5.P544 W2010 Winning with customers : HF5415.5 S51943 Z2015 Zombie loyalists : HF5415.5 W385 G2017 The grid: HF5415.5 Y47 I2010 Your Call Is (not that) Important to Us: HF5429 F38 P2015 Principles of retailing /

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