Zombie loyalists : using great service to create rabid fans / Peter Shankman.
By: Shankman, Peter.
Material type: BookPublisher: New York : Palgrave Macmillan, [2015]Description: 248 pages : illustrations ; 25 cm.ISBN: 9781137279668 (alk. paper).Subject(s): Customer services | Customer relations | Customer loyaltyItem type | Current location | Call number | Status | Date due |
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Books | MTDC Library Open Collection | HF5415.5 S51943 Z2015 (Browse shelf) | Available |
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