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1.
Quality customer service / William B. Martin.

by Martin, William B.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Availability: Items available for loan: MTDC Library [Call number: HF5415.5 M17 Q1993] (1).

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2.
The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service] / Edward E. Scannell, Colleen A. Rickenbacher.

by Scannell, Edward E | Rickenbacher, Colleen A.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, c2010Availability: Items available for loan: MTDC Library [Call number: HD30.26 S337 B2010] (1).

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3.
Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler.

by Tybout, Alice M | Calkins, Tim | Kellogg School of Management.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2005Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: MTDC Library [Call number: HD69 B7K46 K2005] (1).

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4.
Zombie loyalists : using great service to create rabid fans / Peter Shankman.

by Shankman, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Palgrave Macmillan, [2015]Availability: Items available for loan: MTDC Library [Call number: HF5415.5 S51943 Z2015] (1).

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