| 000 -LEADER |
|---|
| fixed length control field |
01485cam a2200373 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
17668210 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160309155608.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
130321s2013 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071829311 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9780071830591 (ebook) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MTDC |
| Language of cataloging |
eng |
| Transcribing agency |
MTDC |
| Description conventions |
rda |
| Modifying agency |
MTDC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HM1121. |
| Item number |
C78 C2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Patterson, Kerry, |
| Dates associated with a name |
1946- |
| 240 10 - UNIFORM TITLE |
|---|
| Uniform title |
Crucial confrontations |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Crucial accountability : |
| Remainder of title |
tools for resolving violated expectations, broken commitments, and bad behavior / |
| Statement of responsibility, etc. |
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Second Edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
McGraw-Hill, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2013] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, 275 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"First edition published as Crucial confrontations"--Title page. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 265-266) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal confrontation. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in organizations. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Grenny, Joseph |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Maxfield, David |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McMilan, Ron |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Switzler, Al |
| 775 08 - OTHER EDITION ENTRY |
|---|
| Relationship information |
Revision of: |
| Title |
Crucial confrontations |
| Place, publisher, and date of publication |
New York : McGraw-Hill, c2005 |
| Record control number |
(DLC) 2005276538 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
