Patterson, Kerry, 1946-
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. - Second Edition. - xix, 275 pages : illustrations ; 23 cm
"First edition published as Crucial confrontations"--Title page.
Includes bibliographical references (pages 265-266) and index.
9780071829311
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
HM1121. / C78 C2013
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. - Second Edition. - xix, 275 pages : illustrations ; 23 cm
"First edition published as Crucial confrontations"--Title page.
Includes bibliographical references (pages 265-266) and index.
9780071829311
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
HM1121. / C78 C2013