000			01485cam a2200373 i 4500
001			17668210
003			OSt
005			20160309155608.0
008			130321s2013 nyua b 001 0 eng
020			_a9780071829311
020			_z9780071830591 (ebook)
040			_aMTDC _beng _cMTDC _erda _dMTDC
050	0	0	_aHM1121. _bC78 C2013
100	1		_aPatterson, Kerry, _d1946-
240	1	0	_aCrucial confrontations
245	1	0	_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
250			_aSecond Edition.
264		1	_aNew York : _bMcGraw-Hill, _c[2013]
300			_axix, 275 pages : _billustrations ; _c23 cm
500			_a"First edition published as Crucial confrontations"--Title page.
504			_aIncludes bibliographical references (pages 265-266) and index.
650		0	_aInterpersonal confrontation.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700			_aGrenny, Joseph
700			_aMaxfield, David
700			_aMcMilan, Ron
700			_aSwitzler, Al
775	0	8	_iRevision of: _tCrucial confrontations _dNew York : McGraw-Hill, c2005 _w(DLC) 2005276538
942			_2lcc _cBK
955			_bxj07 2013-03-21 _ixj07 2013-03-21 (telework) to Dewey _axn09 2013-08-07 1 copy rec'd., to CIP ver.
999			_c1354 _d1354