Strategy Maps:  Converting Intangible Assets Into Tangible Outcomes / 
Robert S. Kaplan, David P. Norton 
 - United States of America :   Harvard Business Review Press,   [2004] 
 - ix,   453 pages : illustration,    24 cm 
<br/><br/><label>ISBN: </label>9781591391340 
<br/><br/><label>LC Class. No.: </label>HD30.28 K35443  / S2004