Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior /
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
- Second Edition.
- xix, 275 pages : illustrations ; 23 cm
"First edition published as Crucial confrontations"--Title page.
Includes bibliographical references (pages 265-266) and index.
9780071829311
Interpersonal confrontation. Interpersonal communication. Interpersonal relations. Communication in management. Communication in organizations.